This is our Privacy Policy

At Mdawida Homestay, your privacy is very important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website, services, and booking system.

1. Information We Collect

We may collect and process the following types of personal information:

• Name and contact information (email address, phone number)

• Booking details (check-in/check-out dates, room preferences)

• Payment information (we may process payments through secure third-party providers)

• Communication data (emails, messages via our contact forms or chat)

We also collect non-personal information such as browser type, IP address, and pages visited through cookies and analytics tools.

2. How We Use Your Information

We use your personal data to:

• Confirm and manage reservations

• Respond to inquiries and provide customer support

• Send booking confirmations and follow-ups

• Improve user experience and website performance

• Offer promotions or updates (only if you consent)

3. Sharing Your Information

Mdawida Homestay does not sell or rent your personal information. However, we may share your data with:

• Trusted payment processors

• Website hosting and analytics services

• Law enforcement if required by law

All third parties are GDPR-compliant and follow strict confidentiality obligations.

4. Cookies and Tracking Technologies

Our website uses cookies to:

• Remember your preferences

• Track user behavior for website analytics

• Improve performance and content relevance

You can control cookie settings in your browser at any time. See our [Cookie Policy] for more information.

5. Data Security

We take your privacy seriously. Your information is stored on secure servers and protected using encryption, firewalls, and other security protocols.

6. Your Rights

As a user, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request data deletion

• Withdraw consent at any time

To exercise any of these rights, please contact us at: contact@mdawidahomestay.com

7. Third-Party Links

Our site may include links to external websites (e.g., tour services). Mdawida Homestay is not responsible for the privacy practices of these third-party sites.

8. Updates to This Policy

We may occasionally update this Privacy Policy. Any changes will be posted on this page with a new effective date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Serah Mucha
Founder, Mdawida Homestay
📧 contact@mdawidahomestay.com
📞 +254726827009